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Shipping

We are committed to providing our customers with the best shopping experience possible. Our products ship directly from our local warehouse, and we know you'll love them!

  • USA ( except for Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific )
  • Canada ( Ontario, Quebec, Alberta, Manitoba, Saskatchewan, British Columbia )
  • United Kingdom
  • Australia

    For other international orders, please check below marketplaces :

  • eBay store for Global Shipments 
  • Aliexpress Store
  • *We offer FREE standard shipping on purchases of $35.00 and over (before tax and shipping).

  • Ship From USA : $5.99 USD Flat Rate Shipping for orders less than $35.00 USD
  • Ship From Canada : $8.99 CAD Flat Rate Shipping for orders less than $35.00 CAD
  • Ship From United Kingdom : £4.99 GBP Flat Rate Shipping for orders less than £35.00 GBP
  • Ship From Australia : $5.99 AUD Flat Rate Shipping for orders less than $35.00 AUD
  • Due to the pandemic, there are extra time needed to handle your package. Please allow up to 5 business days of handling time. We apologize for the inconvenience.

    We offer only one type of shipment options. 

  • Standard Shipping - approximately 7 to 10 business days

    Currency & TAX

    We display prices in local currency according to your region. All products on Trekology.com are settled in U.S dollars, and you may be charged a service fee by your bank for international purchases as well (the conversion rates differ depending on the country).

    All product price on Trekology.com is untaxed. if your region or country charges VAT, GST, or HST, it will be calculated at checkout.

    Return & Warranty

    We Call it a Hassle Free Return!

    We guarantee your total satisfaction and offer a world-class returns policy for both new products and refurbished products. If you want to return an item for any reason, we've got you covered:

  • Within 30 days of your order, if you are dissatisfied for any reason, you can return it and ask for a full refund.
  • New, unused gear must be returned in the condition it was received and with the original box and/or packaging, including manufacturer tags where applicable.
  • We pay for the return label at no cost to you during the 30-day return period.
  • New Products:

    Trekology wants you to feel confident about your purchase and be completely bother free therefore our products carry a one (1) year warranty against materials and workmanship.

    If proven defective due to materials or workmanship, Trekology is fully responsible to replace the gears or parts of the gears. Our warranty is only valid with the proof of purchase specifying purchase solely from Trekology or its authorized web stores. This is a one year warranty and it does not cover normal wear and tear, misuse or damage not caused by a manufacturing defect.


    Refurbished Products:

    We do not offer warranty for refurbished products.

    Please don't hesitate to contact us if you have any question/issue! Our customer support representatives will be happy to assist you.

    Email us at support@trekology.com and describe the issue. Please include your order number and mailing address for verification purposes. If applicable, please include a photo describing where the issue is, so we can provide solutions that work best for you. Based on the issue, we may replace gears/parts and generate a return label at no cost to you. In certain cases, we may choose to refund you the purchase amount.

    Our one(1) year warranty only covers purchases from any of our authorized stores (eg: http://www.trekology.com; ebay, or Amazon) with a valid prove of purchases.

    Others

    There are some inherent risks involved in using any product purchased from this website including but not limited to serious physical injury. Intended for experienced adults over 18 years of age. We will not be held liable under any circumstance for incidental or consequential loss, damage, or injury due directly or indirectly to the use of this product including any malfunction from negligence or defect. Trekology makes no claims as to the suitability of this product for any specific purpose or use. Buyer understands that the use of the product can cause possible injury or death to themselves or others. The Buyer holds our company, its agents, & affiliates harmless from any liability arising out of or relating to the use or ownership of this product. Buyer fully accepts responsibility & releases the seller for any and all personal injuries, fatal injuries, and other damages incurred as a result of the Buyer or anyone else's operation of this item.

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from trekology.com (the “Site”).

    Personal information we collect
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    How do we use your personal information?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    - Communicate with you;
    - Screen our orders for potential risk or fraud; and
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    Sharing you personal Information
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioural advertising
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below:
    - Facebook: https://www.facebook.com/settings/?tab=ads
    - Google: https://www.google.com/settings/ads/anonymous
    - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    Do not track
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    Your rights
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    Data retention
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    Changes
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    Contact us
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@trekology.com or by mail using the details provided below:

    TREKOLOGY LLC,
    30 N Gould Street, STE 4355
    Sheridan, WY 82801, United States of America

    FAQ
    We are updating the new FAQ content, coming soon!