FAQ

Now we accept orders from Canada, United Kingdom, European Union Countries(except for Croatia) and Australia.

For other international orders, please check below marketplaces:

Due to the pandemic, there are extra time needed to handle your package. Please allow up to 5 business days of handling time. We apologize for the inconvenience.

We offer three types of shipment options. 

  • Standard Shipping - 7 to 10 business days  
  • Expedited Shipping - 2 to 3 business days
  • Priority Shipping - 1 to 2 business days 

We can only do Standard Shipping for the following addresses: (no expedite or priority shipping)

  • Addresses in Alaska, Hawaii, and Puerto Rico.
  • P.O. Boxes in the continental U.S.
  • APO/FPO addresses with U.S. ZIP codes.

We Call it a Hassle Free Return!
We guarantee your total satisfaction and offer a world-class returns policy. If you want to return an item for any reason, we've got you covered:
Within thirty days of your order, if you are dissatisfied for any reason, you can return it and ask for a full refund. New, unused gear must be returned in the condition it was received and with the original box and/or packaging, including manufacturer tags where applicable.
We pay for the return label at no cost to you during the 30-day return period.

Trekology wants you to feel confident about your purchase and be completely bother free therefore our products carry a one (1) year warranty against materials and workmanship.
If proven defective due to materials or workmanship, Trekology is fully responsible to replace the gears or parts of the gears. Our warranty is only valid with the proof of purchase specifying purchase solely from Trekology or its authorized web stores. This is a one year warranty and it does not cover normal wear and tear, misuse or damage not caused by a manufacturing defect.

Don't hesitate to contact us! Describe the problem and our customer support representative will give you advise for the next steps. The remedy could be as simple as us sending you a part and have you returning the product to us for quality evaluation. Just follow the simple steps below:

Email us at support@trekology.com and describe the issue. Please include an order number and a mailing address for verification purposes. If applicable, please include a photo describing where the issue is so we can judge what options work best for you.Based on your description of the issue, we will ship you the replacement gears/parts and generate a return label at no cost to you. In certain cases, we may choose to refund you the purchase amount.

Our warranty only covers your purchases from any of our authorized stores (examples are: http://www.trekology.com; ebay, or Amazon) with valid prove of purchases.

There are some inherent risks involved in using any product purchased from this website including but not limited to serious physical injury. Intended for experienced adults over 18 years of age. We will not be held liable under any circumstance for incidental or consequential loss, damage, or injury due directly or indirectly to the use of this product including any malfunction from negligence or defect. Trekology makes no claims as to the suitability of this product for any specific purpose or use. Buyer understands that the use of the product can cause possible injury or death to themselves or others. The Buyer holds our company, its agents, & affiliates harmless from any liability arising out of or relating to the use or ownership of this product. Buyer fully accepts responsibility & releases the seller for any and all personal injuries, fatal injuries, and other damages incurred as a result of the Buyer or anyone else's operation of this item.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from trekology.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@trekology.com or by mail using the details provided below:

TREKOLOGY LLC,
30 N Gould Street, STE 4355
Sheridan, WY 82801, United States of America